Lost Tickets Refunds and Cancellations

The ticket validity shall be renewed for departure of the next flight of Transporter with a free place with same service tariff category as paid initially if passenger was not able to depart within the initial ticket period in the following cases:

• cancellation of flight booked by passenger;
• cancellation of aircraft landing at waypoint which is point of departure, destination, transfer, stop-over for passenger;
• failure to provide passenger with services according to the class indicated in the ticket;
• failure to provide passenger with a place in aircraft booked in advance.

In these cases ticket validity shall be extended without extra pay.

If passenger in possession of a ticket paid at standard or special tariff valid for one year request to book a seat while Transporter cannot provide it within the ticket validity period, validity of such ticket shall be extended till next flight of Transporter with a free place of same tariff service class as paid initially.

If passenger can’t complete initiated flight within the ticket validity period due to his illness or sickness of family member travelling with him on board, this ticket validity shall be extended to date set per medical evidence he or member of his family is able take a flight or after this date till next flight of Transporter with free places of same tariff service class as paid initially.

Each single tariff of Transporter may be subject to change.

If passenger declares a loss of ticket or erroneous execution or damage, Transporter makes all efforts within its reasonable control to determine fact of concluding air carriage agreement with passenger. Air carriage agreement with passenger is proved as actually made, Transporter accepts passenger for transportation according to terms and conditions of concluded air carriage agreement providing passenger with a duly issued ticket.

Requirements to Medical Document

To receive a reasonable refund, it’s necessary to inform the airline prior to the departure. In addition, you have to send a request for cancellation of seat booking prior to the end of the check-in at the airport, i.e. at least 40 minutes prior to the departure, along with the detailed information, to the place where you purchased the ticket. If you got your ticket at nordwindairlines.ru, please send the request to bilet@pegasfly.com

Please be reminded, that request processing might take some time, please take this into account when sending urgent messages.