|Baggage allowance||1 piece 15 kg||1 piece 20 kg||1 piece 30 kg||2 piece 30 kg|
|Pre-selection of seats||Free|
|Choice of comfortable seats||Free|
|children from 2 to 12 years||from 20 till 50%2||from 25 till 50%2|
|Change||more than 24 hours (except for NO-SHOW1)||no changes
|from 15 till 50%2||no fees||no fees|
|less than 24 hours (in case of NO-SHOW1)||no changes
|from 10 till 30%2|
|Refund ticket||more than 24 hours (except for NO-SHOW1)||from 15 till 50%2||—||no fees|
|less than 24 hours (in case of NO-SHOW1)||from 35 till 80%2||—||from 15 till 40%2|
The fee for the provision of automated booking systems (YQ) service
The fee is charged for each section of the route during the sale/exchange/reissue of the ticket. In case of voluntary return/exchange of the ticket, the fee is not refundable. The fee is not charged for the following categories of passengers: INF – a baby up to 2 years old without providing a seat – for flights within the Russian Federation.
Fuel charge (YR)
The charge is levied per each leg of the route in case of sale. In case of voluntary exchange or reissue, the charge is carried over from the ticket to be exchanged. In case of increasing size of charge, a surcharge is charged to the new level. In case of voluntary refund, provided the ticket is refundable, the fuel charge shall be refunded less penalty for waiver of carriage. In case of non-voluntary refund the charge is refundable. The charge is not levied from infants under 2 y.o. without a separate seat.
Change of flight coupons sequence is forbidden. If you do not use any leg of the route without prior notification, other route legs shall become void. If you want to cancel one leg of the route, but use the next, you have to reissue the ticket in accordance with your new route.
1 No show - A situation, when the passenger fails to show for the flight before the check-in closing.
2 Depends on the class of flight.
3 Exception - flights between Russia and Tajikistan / Uzbekistan (from 20 to 55%).
4 Exception - flights between Russia and Tajikistan / Uzbekistan (from 40 to 85%).
* Pre-ordering a free hot lunch service is required over 11 hours before departure. Without prior ordering service cannot be provided.